Chính sách hoàn tiền

1. Refund Eligibility

You may request a refund within 3 days of your purchase if you have used less than 20% of the allocated bandwidth or resources in your plan.

2. How to Request a Refund

To request a refund, contact our support team at [email protected] with your order number and the reason for your request. We will review and process your request within 3-5 business days.

3. Non-Refundable Items

Custom enterprise plans, setup fees, and usage beyond the 20% threshold are non-refundable. Trial accounts that have been upgraded are subject to the standard refund policy from the upgrade date.

4. Refund Processing

Approved refunds will be credited to your original payment method within 5-10 business days. Cryptocurrency payments will be refunded in USDT equivalent at the current exchange rate.