Contact Support
Support channels
| Channel | Address | Hours |
|---|---|---|
| Telegram | t.me/eproxies | 24/7 |
| Discord | discord.gg/yzZNxN75 | 24/7 |
[email protected] | Mon–Fri 9:00–18:00 (UTC) | |
| Ticket form | Contact page | Topics: General / Sales / Technical Support / Partnership / Billing |
For urgent issues, use Telegram first. For billing, refunds, invoices, and anything that needs a paper trail, use email and include your order number.
Before you ask
Technical issues get resolved fastest when you include:
- The full command or code you ran (with the password redacted).
- The complete error message or response.
- Whether you have already verified your credentials with the basic cURL command.
- Your account email and the approximate time of the issue.
Social media
- Twitter/X: @easy_proxies
- YouTube: @eproxies
Business inquiries
For enterprise plans, the reseller program, or channel partnerships, reach out via Telegram or the ticket form with the "Partnership" topic.