Purchases & Payments
Purchase flow
- Choose a product and tier on the pricing page (Residential Proxies support custom traffic amounts via a slider).
- Pick a payment method at checkout; coupons are supported.
- Credentials activate as soon as payment is confirmed and appear in the dashboard within seconds.
Unlimited Residential and SOCKS5 plans are arranged via Telegram rather than online checkout.
Payment methods
| Method | Notes |
|---|---|
| Cryptocurrency | USDT (TRC20 / ERC20), BTC, ETH, TRX, LTC — fast and anonymous |
| Alipay | CNY / HKD settlement, real-time confirmation via QR code |
| Credit card | Visa / Mastercard through a PCI-DSS-compliant channel, with 3-D Secure as required by the issuer |
EProxies adds no surcharge to any payment method; any network/channel fees are shown transparently at checkout before you confirm. All transactions use 256-bit SSL encryption, and no financial data is stored on our servers. Step-by-step guides per method: Cryptocurrency · USDT · Alipay · Credit card
Billing rules
- Residential Proxies are billed by traffic (GB); unused traffic remains available within the plan's validity period, and topping up after running out keeps the same credentials.
- Upgrades can be done in the dashboard any time — pay only the difference, effective immediately. Downgrades take effect at the next billing cycle.
- Enterprise customers can contact sales for volume discounts, SLA guarantees, and a dedicated account manager.
Refund policy
- Refunds are available within 3 days of purchase if less than 20% of the plan's resources have been used.
- To apply: email
[email protected]with your order number and the reason; review takes 3–5 business days. - Approved refunds go back to the original payment method within 5–10 business days; crypto payments are refunded in USDT at the current exchange rate.
- Not refundable: custom enterprise plans, activation/setup fees, and orders with more than 20% usage.
- For trial accounts upgraded to paid, the policy applies from the upgrade date.
Full terms are in the refund policy on the website.
FAQ
How long until my payment is credited? Cryptocurrency depends on on-chain confirmation (BTC roughly 10–30 minutes, TRX/TRC20 typically a few minutes); Alipay and credit cards confirm in real time. The plan activates as soon as payment is confirmed.
How do I get an invoice?
Email [email protected] with your order number.
Payment made but the order has not arrived? Check the order status on the dashboard's Orders page. If the payment platform shows success but the order is not active, send the order number to support on Telegram.