Question 1

What is EProxies?

Accepted Answer

EProxies is a global proxy network providing 72M+ residential IPs across 195+ countries. We help businesses collect web data, manage multiple accounts, verify ads, and more with reliable proxy infrastructure.

Question 2

What types of proxies do you offer?

Accepted Answer

We offer Residential Proxies and SOCKS5 Proxies. Each type is designed for specific use cases and comes with different pricing models.

Question 3

Are your proxies ethically sourced?

Accepted Answer

Yes, all our residential IPs are ethically sourced from real devices with explicit user consent. We comply with all applicable data protection regulations and maintain transparent data practices.

Question 4

Do you offer a free trial?

Accepted Answer

Yes! You can sign up for a free account to test our proxy network. The trial includes limited bandwidth so you can evaluate performance, speed, and compatibility with your tools before purchasing a plan.

Question 5

Which countries do you support?

Accepted Answer

We support 195+ countries with city-level targeting available in major markets. You can select specific countries, states, or cities when configuring your proxy settings.

Question 6

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express), PayPal, cryptocurrency (Bitcoin, USDT), and bank wire transfers for enterprise customers.

Question 7

How does billing work for residential proxies?

Accepted Answer

Residential proxies are billed per GB of data transferred. You purchase a data allowance (e.g., 5 GB, 20 GB) which is valid for 30 days. Unused data rolls over within the validity period of your plan.

Question 8

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can upgrade your plan at any time from your dashboard. When upgrading, you only pay the difference. Downgrades take effect at the start of your next billing cycle.

Question 9

What is your refund policy?

Accepted Answer

We offer a refund within the first 24 hours of purchase if you have used less than 10% of your plan resources. Contact our support team to initiate a refund request.

Question 10

Do you offer enterprise pricing?

Accepted Answer

Yes, we offer custom enterprise plans with dedicated account management, volume discounts, SLA guarantees, and priority support. Contact our sales team for a tailored quote.

Question 11

What protocols do you support?

Accepted Answer

We support HTTP, HTTPS, and SOCKS5 protocols. Our residential proxies support HTTP/HTTPS, while SOCKS5 proxies support the full SOCKS5 protocol including TCP and UDP traffic.

Question 12

How do I integrate your proxies?

Accepted Answer

Integration is simple. After purchasing a plan, you receive proxy credentials (host, port, username, password). Use these in your application, browser, or automation tool. We provide code examples in Python, Node.js, Java, Go, and more.

Question 13

What is the average response time?

Accepted Answer

Our residential proxies have an average response time under 0.6 seconds. Actual performance may vary based on target website and geographic distance.

Question 14

Do you support sticky sessions?

Accepted Answer

Yes, our residential proxies support sticky sessions that keep the same IP for up to 30 minutes. This is useful for tasks that require session persistence, such as account login or multi-step form submissions.

Question 15

How does IP rotation work?

Accepted Answer

By default, IPs rotate on each request, giving you a new IP address every time. You can configure rotation intervals or use sticky sessions based on your needs. Rotation is automatic and handled by our proxy gateway.

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