# Contact Support

## Support channels

| Channel | Address | Hours |
| --- | --- | --- |
| Telegram | [t.me/eproxies](https://t.me/eproxies) | 24/7 |
| Discord | [discord.gg/yzZNxN75](https://discord.gg/yzZNxN75) | 24/7 |
| Email | `support@eproxies.io` | Mon–Fri 9:00–18:00 (UTC) |
| Ticket form | [Contact page](https://www.eproxies.io/company/contact) | Topics: General / Sales / Technical Support / Partnership / Billing |

For urgent issues, use **Telegram** first. For billing, refunds, invoices, and anything that needs a paper trail, use **email** and include your order number.

## Before you ask

Technical issues get resolved fastest when you include:

1. The full command or code you ran (**with the password redacted**).
2. The complete error message or response.
3. Whether you have already verified your credentials with the [basic cURL command](https://www.eproxies.io/docs/usage/code-examples).
4. Your account email and the approximate time of the issue.

## Social media

* Twitter/X: [@easy_proxies](https://x.com/easy_proxies)
* YouTube: [@eproxies](https://youtube.com/@eproxies)

## Business inquiries

For enterprise plans, the reseller program, or channel partnerships, reach out via [Telegram](https://t.me/eproxies) or the ticket form with the "Partnership" topic.