[{"data":1,"prerenderedAt":218},["ShallowReactive",2],{"doc-en-faq":3},{"id":4,"title":5,"body":6,"description":177,"extension":178,"faq":179,"meta":212,"navigation":213,"path":214,"seo":215,"stem":216,"__hash__":217},"docs\u002Fdocs\u002Fen\u002Ffaq.md","FAQ",{"type":7,"value":8,"toc":170},"minimark",[9,14,22,34,40,46,56,60,70,76,82,91,104,108,119,130,136,146,152],[10,11,13],"h2",{"id":12},"general","General",[15,16,17,21],"p",{},[18,19,20],"strong",{},"What is EProxies?","\nEProxies is a global proxy network offering 72M+ residential IPs across 195+ countries, providing reliable proxy infrastructure for data collection, multi-account management, ad verification, and more.",[15,23,24,27,28,33],{},[18,25,26],{},"What types of proxies do you offer?","\nFour products: Residential, Unlimited Residential, SOCKS5, and Static Residential. See the ",[29,30,32],"a",{"href":31},"\u002Fdocs","product overview",".",[15,35,36,39],{},[18,37,38],{},"Are the IPs ethically sourced?","\nYes. All residential IPs come from real devices with explicit user consent. We comply with applicable data protection regulations and maintain transparent data handling practices.",[15,41,42,45],{},[18,43,44],{},"Is there a free trial?","\nYes. Free accounts include a limited amount of trial traffic so you can evaluate performance, speed, and tool compatibility before buying.",[15,47,48,51,52,33],{},[18,49,50],{},"Which countries are supported?","\n195+ countries and regions, with city-level targeting in major markets. See ",[29,53,55],{"href":54},"\u002Fdocs\u002Fusage\u002Fgeo-targeting","Geo-Targeting",[10,57,59],{"id":58},"billing-payments","Billing & payments",[15,61,62,65,66,33],{},[18,63,64],{},"Which payment methods do you accept?","\nCryptocurrency (USDT\u002FBTC\u002FETH\u002FTRX\u002FLTC), Alipay (CNY\u002FHKD), and credit cards (Visa\u002FMastercard). See ",[29,67,69],{"href":68},"\u002Fdocs\u002Faccount\u002Fbilling-and-payments","Purchases & Payments",[15,71,72,75],{},[18,73,74],{},"How are residential proxies billed?","\nBy transferred traffic (GB). Buy a traffic package and use it within its validity period; unused traffic carries over for as long as the package is valid.",[15,77,78,81],{},[18,79,80],{},"Can I upgrade or downgrade my plan?","\nUpgrades take effect immediately and you only pay the difference; downgrades take effect at the next billing cycle.",[15,83,84,87,88,33],{},[18,85,86],{},"What is the refund policy?","\nRefunds are available within 3 days of purchase if less than 20% of the plan has been used. See the ",[29,89,90],{"href":68},"refund policy",[15,92,93,96,97,103],{},[18,94,95],{},"Is there enterprise pricing?","\nYes — volume discounts, SLA guarantees, and a dedicated account manager. ",[29,98,102],{"href":99,"rel":100},"https:\u002F\u002Fwww.eproxies.io\u002Fcompany\u002Fcontact",[101],"nofollow","Contact sales"," for a quote.",[10,105,107],{"id":106},"technical","Technical",[15,109,110,113,114,118],{},[18,111,112],{},"Which protocols are supported?","\nHTTP, HTTPS, and SOCKS5 on the same gateway and port (",[115,116,117],"code",{},"proxy.eproxies.net:23333","). Whichever protocol your client connects with just works.",[15,120,121,124,125,129],{},[18,122,123],{},"How do I integrate?","\nAfter purchase you get credentials (host, port, username, password) — plug them into your program or tool. We provide ",[29,126,128],{"href":127},"\u002Fdocs\u002Fusage\u002Fcode-examples","code examples"," for Python, Node.js, Java, Go, PHP, and cURL.",[15,131,132,135],{},[18,133,134],{},"What is the average response time?","\nResidential proxies average under 0.6 seconds; actual times vary with the target site and geographic distance.",[15,137,138,141,142,33],{},[18,139,140],{},"Do you support sticky sessions?","\nYes — the same IP can be held for 1–120 minutes. See ",[29,143,145],{"href":144},"\u002Fdocs\u002Fusage\u002Fsession-control","Session Control",[15,147,148,151],{},[18,149,150],{},"How does IP rotation work?","\nBy default every request is automatically assigned a new IP, handled entirely by the proxy gateway. When you need a fixed IP, use the sticky session parameters.",[15,153,154,157,158,161,162,165,166,33],{},[18,155,156],{},"My proxy will not connect — how do I troubleshoot?","\nCheck in order: (1) verify your credentials with ",[29,159,160],{"href":127},"cURL","; (2) confirm your plan still has traffic (dashboard overview); (3) check the username parameters for typos (the most common one is a missing ",[115,163,164],{},"-pool-flow","); (4) in whitelist mode, confirm your exit IP is on the whitelist. If it still fails, contact ",[29,167,169],{"href":168},"\u002Fdocs\u002Fsupport","technical support",{"title":171,"searchDepth":172,"depth":172,"links":173},"",2,[174,175,176],{"id":12,"depth":172,"text":13},{"id":58,"depth":172,"text":59},{"id":106,"depth":172,"text":107},"Answers to common questions about EProxies products, billing, refunds, protocols, session control and troubleshooting.","md",[180,182,184,186,188,190,192,194,196,198,200,202,204,206,208,210],{"q":20,"a":181},"EProxies is a global proxy network offering 72M+ residential IPs across 195+ countries, providing reliable proxy infrastructure for data collection, multi-account management, ad verification, and more.",{"q":26,"a":183},"Four products: Residential, Unlimited Residential, SOCKS5, and Static Residential. See the product overview.",{"q":38,"a":185},"Yes. All residential IPs come from real devices with explicit user consent. We comply with applicable data protection regulations and maintain transparent data handling practices.",{"q":44,"a":187},"Yes. Free accounts include a limited amount of trial traffic so you can evaluate performance, speed, and tool compatibility before buying.",{"q":50,"a":189},"195+ countries and regions, with city-level targeting in major markets. See Geo-Targeting.",{"q":64,"a":191},"Cryptocurrency (USDT\u002FBTC\u002FETH\u002FTRX\u002FLTC), Alipay (CNY\u002FHKD), and credit cards (Visa\u002FMastercard). See Purchases & Payments.",{"q":74,"a":193},"By transferred traffic (GB). Buy a traffic package and use it within its validity period; unused traffic carries over for as long as the package is valid.",{"q":80,"a":195},"Upgrades take effect immediately and you only pay the difference; downgrades take effect at the next billing cycle.",{"q":86,"a":197},"Refunds are available within 3 days of purchase if less than 20% of the plan has been used. See the refund policy.",{"q":95,"a":199},"Yes — volume discounts, SLA guarantees, and a dedicated account manager. Contact sales for a quote.",{"q":112,"a":201},"HTTP, HTTPS, and SOCKS5 on the same gateway and port (proxy.eproxies.net:23333). Whichever protocol your client connects with just works.",{"q":123,"a":203},"After purchase you get credentials (host, port, username, password) — plug them into your program or tool. We provide code examples for Python, Node.js, Java, Go, PHP, and cURL.",{"q":134,"a":205},"Residential proxies average under 0.6 seconds; actual times vary with the target site and geographic distance.",{"q":140,"a":207},"Yes — the same IP can be held for 1–120 minutes. See Session Control.",{"q":150,"a":209},"By default every request is automatically assigned a new IP, handled entirely by the proxy gateway. When you need a fixed IP, use the sticky session parameters.",{"q":156,"a":211},"Check in order: (1) verify your credentials with cURL; (2) confirm your plan still has traffic (dashboard overview); (3) check the username parameters for typos (the most common one is a missing -pool-flow); (4) in whitelist mode, confirm your exit IP is on the whitelist. If it still fails, contact technical support.",{},true,"\u002Fdocs\u002Fen\u002Ffaq",{"title":5,"description":177},"docs\u002Fen\u002Ffaq","rSbh0bLH-rt9eZA4ERk7-WnAJSqczSHrLPrsJDYswvs",1785671055506]